Ordering

How do I place an order online?

Ordering is fast and easy! Simply select your stuffed animal, then click the "add to cart" button. After adding to your cart you can click the "continue shopping" button to add another stuffed animal or click the "proceed to checkout" button and provide your information on our secure one page checkout to purchase the stuffed animal selected.

What are my payment options?

You have many methods to choose from. You can pay with Visa, MasterCard, American Express, Discover Card or PayPal. When paying with PayPal you can safely choose to pay with a check as well.

Do you charge sales tax?

We only charge sales tax for orders being shipped to the state of Ohio (7%).

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Order Tracking & Updates

How do I check the status of my order?

We will email you with any status updates. However, you can login anytime with the email address provided at checkout to check your latest order status by clicking here. A tracking number will be provided after shipment that will include an estimated delivery date as well. You may also feel free to contact our customer care department at
CustomerCare AT TabbyPlush.com to check your current order's status. current order's status.

Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email confirmation of your order. If for some reason, you have not received a copy of your invoice, please feel free to contact us directly at
CustomerCare AT TabbyPlush.com and we will send you another invoice within 24 business hours.

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. After reviewing your order, if you need to make changes or cancel your order, please contact us immediately. Simply contact a customer care representative by emailing us at
CustomerCare AT TabbyPlush.com, as soon as possible with any changes or cancellations. We will try our best to accommodate your request without any additional charges. However, if an order is in processing or has already been shipped, no changes can be made. Please remember that we have very fast order turn around time and try to get all orders shipped within 24 hours or even the same day. So please make sure everything is correct when purchasing.

What if my order is undeliverable?

If Fedex, UPS, or the United States Postal Service is unable to deliver your package due to an incorrect address, the order will be returned to our warehouse. If this occurs, we can try to resend your package to another address but additional shipping fees will apply. If you decide to no longer deliver your stuffed animal, then we will provide a refund minus any shipping & handling charges. A restocking fee may apply if there was free shipping. You can read our full return and refun policy here.

Returns & Refunds

What is your return and exchange policy?

We pride ourselves on carrying high quality stuffed animals, and we hope that you will be pleased with your purchase. However, if, for some reason, you are not satisfied you can return your stuffed animal as long as the tags are still attached within 30 days. Please view further details about our return & refund policy here.

How long before I receive my refund?

After we receive your package and inspect the stuffed animal(s), you will receive an email confirming this. A refund will be sent to you no later than 10 business days from the day we inspected your return package.

Do you charge restocking fees?

Restocking fees may apply when returning your item. For orders with free shipping, currently there is a 15% restocking fee. Please view further details about this in our return policy by clicking here.

What if I received my order, but some items are damaged?

Please inspect your stuffed animals immediately when you receive your order. If there are any damages, please contact our customer care team at
CustomerCare AT TabbyPlush.com at your earliest convenience. Please contact us no later than 7 days after the package was delivered. A customer care associate will help you file a claim with the shipping carrier if needed.

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Shipping

When will my order ship?

We try our best to ship out most orders within 24 hours, sometimes even the same day, depending on when the order was placed. However, even during busier times, we try to get all orders shipped out of our warehouse within 72 business hours. Please note that our warehouse is closed on the weekends.

Do you ship to Post Office Boxes?

Unfortunately, we cannot ship to PO Boxes due to the size of our stuffed animals. Please provide a physical address for delivery.

Do you ship to APO/FPO addresses?

Accommodations can be made. Please contact us before placing an order at
CustomerCare AT TabbyPlush.com.

How is shipping calculated?

Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

What are your shipping options?

We work with Fedex, UPS and the United States Postal Service for orders placed in the USA. For all international orders we use the United States Postal Service using their International Priority Mail Service. At checkout for USA orders, ground shipping and express shipping are available. UAA Ground shipping orders will arrive within 3-5 business days. For USA express orders there are 2 day and 3 day delivery options. For international orders the only shipping method available is Priority Mail and stuffed animals should be delivered within 10-14 business days. The deliver time varies on the country's current custom's processing time frame.

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Privacy and Security Policy

Are online transactions on your site secure?

Yes, shopping on Tabby Plush is safe and secure, guaranteed. When you enter information we encrypt (scramble) that information using high-grade secure socket layer technology. All information entered remains safe with Industry-Leading Encryption.

How do you use my contact information?

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never send your contact information to any third parties. Feel free to read our privacy policy here.

Other Questions:

Do you have a printed catalog?

At this time we do not offer a printed catalog. You can view our entire stuffed animal collection online. If you are looking for a particular stuffed animal that you can not find on our site, feel free to contact our customer care team and we can try our best to find and provide this item for you. Simply email us your stuffed animal request at
CustomerCare AT TabbyPlush.com.

Do you have an affiliate marketing program?

We are currently in the process of setting up our affiliate program. If you would like to be contacted when our affiliate program is finished, please let us know by emailing our customer care team at CustomerCare AT TabbyPlush.com.

I am a vendor. How do I submit my products for consideration?

In our quest for unique giant stuffed animals (above 18"), we welcome vendor inquiries. Please email us at admin AT TabbyPlush.com.

Where can I read feedback from your customers?

If you'd like to know what our customers say about us, please visit this page.

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Contact Us

If you have any questions and would like to speak with a customer care representative, you can contact us by emailing us at CustomerCare AT TabbyPlush.com or click here to ask a question, make a suggestion or get any assistance you may need. We do our best to reply to your email the same day it's received, as long as it arrived by 4pm EST Please note that any email sent after 4pm EST on Friday will not be answered until the following Monday, due to our company being closed on the weekends.